REFUND POLICY

Effective Date: November 28, 2025

 

At Sage House Tea Co., we take great care in crafting and packaging our products, and we want every customer to enjoy a positive experience with our teas. Due to the consumable nature of our products, all sales are final, and we do not offer refunds, returns, or exchanges once an order has been placed. This policy ensures product safety, quality control, and freshness for all customers.

 

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery so we can make it right. To help us assess the issue, include your order number, a brief description of the problem, and clear photos of the item(s) and packaging. After reviewing your request, we will determine whether a replacement or store credit is appropriate. Please note that we do not issue refunds for delays caused by carriers, shipping address errors, or normal variations in natural ingredients.

 

We encourage customers to review product descriptions, ingredients, and quantity information carefully before placing an order. If you have any questions about a blend or need guidance selecting the right tea, we’re always happy to assist before your purchase.

 

Your satisfaction matters greatly to us, and we are committed to providing support whenever issues arise within our policy guidelines. If you have questions about this Refund Policy or need assistance with an order, please contact us at:

Sage House Tea Co.